Since its inception in 1996, Legacy International, Inc. dba Legacy Inmate Communications & Legacy Contact Center Services has earned the reputation as being the premiere choice in telecommunications, operator service, inmate communications, billing, and contact center services nationwide.  With a superior network backbone and a customer-first philosophy, Legacy has been able to achieve sustained growth in the double-digits over the past decade.

Legacy is a privately held California “C” Corporation employing over (180) employees.  Each member of the Legacy team is working hard each day to achieve the highest level of quality in its products and services.  This fact alone has left the Company unparalleled in each industry it operates in.

While the Company has primarily offered its Operator, Long Distance, and Network System solutions to Correctional Facilities, Private Pay Telephone Owners, and Hotel franchises, it has also seen a great deal of success by offering a myriad of Call Center services that cater to nearly every business type.

Innovative Telecommunications

At the focal point of the telecommunications revolution, Legacy developed one of the most solid network backbones with immense capacity and reach.  Their state-of-the-art Live Operator Call Center has forged Legacy as the industry leader in network transmission and high-level call completions.  Each and every facet of Legacy is owned and operated by The Company – from its very own Live Call Center to its network backbone - the Siemens-Stromberg DCO/DS digital telecommunications switch.

Through cutting-edge technology, shrewd investment, and strategic alliances, Legacy operates one of the most effective networks in the telecom industry while supplying optimal quality on every call dialed.  The Company also operates hundreds of ultra-modern Interactive Voice Response (IVR) systems.  These IVR’s allow our clients to choose from a wide array of responses based upon their own product offerings.  Custom Call Branding, Inmate Call Announcements to accepting parties, Interactive Order Processing, Inbound/Outbound Sale Messages, and Pre-paid Calling services are just a few of the product offerings supplied by these IVR’s.

Legacy has brought hundreds of Correctional Facilities nationwide into the 21st century with its own technologically-advanced Inmate Communications Operating Network System – iCON™. With virtually zero on-site equipment required – iCON™ is truly one-of-a-kind in the industry. Call Recording, Live Monitoring, Real Time Pre-Paid Services, Third Party Detection, and the most advanced Call History Archives ever developed are just a few of the things you can expect from iCON™.

Legacy supports VoIP, Dedicated, and POTS environments and builds solutions that dramatically cut infrastructure costs while eliminating headaches for its valued clients. iCON™ is truly revolutionalizing the way Correctional Facilities conduct business.