VISIT FROM THE COMFORT OF HOME

Legacy’s Friends & Family Video Visitation Service allows you to visit your incarcerated loved one via Internet video conferencing from the comfort of your home, or from anywhere you have access to a high speed Internet connection. 

Video visitation allows you to have a face-to-face visitation experience with your loved one. This helps to maintain a positive relationship in your loved one’s life which often contributes to their success reintegrating into society after their release. Each of Legacy’s communication services is backed by our 24-hour live and online customer support should you need assistance.  

REMOTE VISITATION SIMPLIFIED

Remote Video Visitation services are available through your existing prepaid account. To start visiting, simply log into www.legacyinmate.com/prepaid, navigate your way to our “Services” page and click on “Remote Video Visitation.” Once there, select the incarcerated individual you’d like to visit and start scheduling your visits immediately.

THE BENEFITS OF VIDEO VISITATION

It’s easy and extremely affordable

It’s safe and secure

It provides a face-to-face experience not found with traditional inmate calling

Visit from the privacy and comfort of your home

Eliminates the cost of travel associated with traditional on-site visits

Dramatically reduces the exposure of young children to the Jail environment

Maintains an open line of communication

Positive communication that improves inmate morale

24/7/365 online account management

24-hour live customer support

HOW VIDEO VISITATION WORKS

Prior to scheduling your first video visit, you must have an established prepaid account and deposit funds. If you do not already have an account, please register now. The following steps will guide you through the process:

1.    Create an account

2.    During account setup, select the facility where your loved one is incarcerated

3.   Add funds to your newly established account (accounts can be funded via credit or debit card by phone or  online, MoneyGram, Western Union, and PayPal)

4.    After funds are added, click “Schedule a Visit” to begin scheduling

5.    Log in and join your video visit at the scheduled day and time

Funds will automatically be deducted from your prepaid account when you schedule a remote video visit.

WHAT EQUIPMENT IS NEEDED?

In order to perform a video visit from the comfort of your own home, you will need the following items prior to the scheduled visit. Please confirm that you have these items and that they are in working order to ensure the best video visitation experience possible.

1. Desktop computer or laptop

2. A web browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, or Opera)

3. High-speed DSL or cable internet connection (A wired internet connection provides a better connection than WiFi)

4. Webcam (HD webcam will provide the best picture quality)

5. External or built-in microphone and speakers (headphones will provide the best audio quality)

6. Adobe Flash Player

LEGACY’S HOW-TO YOUTUBE CHANNEL

Head over to our YouTube channel for more information on this and other affordable communication services offered by Legacy. You will find helpful how-to videos designed to guide you through using these services, setting up a prepaid account, and more.

Visit Legacy’s YouTube Channel: https://www.youtube.com/c/legacyinmate 

LEGACY IS HERE TO HELP

As always, Legacy’s live 24/7 customer support staff is here to help. We would be more than happy to provide you with any additional information or help with these services. You can also visit our website for more information.

Call:

888.PAY.4.FAM

(888.729.4326)

Or Visit: