Legacy Inmate Communications, a
leading provider of correctional communication technologies, offers secure Voicemail Service that our current clients are eligible to add to their inmate communications
package at no additional cost. Legacy’s inmate voicemail service
will serve as an additional way to generate revenue and investigative
opportunities for your agency, as well as another easy and affordable way for
inmates to stay connected to their loved ones. All voicemails are stored in the
same iCON system your agency uses to manage, monitor, and investigate inmate
How It Works
Friends and Family
Friends and family can use their
existing prepaid account to pay for their voice messages. They simply call your
facility’s dedicated voicemail number, enter the inmate’s ID number, and record
their message. After the message is
recorded, iCON will deliver the message to the inmate’s inbox and prompt your
staff to approve the message before the inmate can hear it.
Your staff will be able to review
messages in real-time directly from Legacy’s iCON system so there is no need to
move between two different systems for calling and messaging services. Your
facility can either chose to review and approve all voicemails, or have iCON
auto-approve the voicemails for you. The inmate will be able to listen to the
voicemail once the message is approved.
After the message is approved, the
inmate simply picks up a phone, enters their PIN, and listens to a loved one’s
personal, pre-recorded message. This almost always prompts the inmate to place a call back to the message sender,
ultimately increasing your facility’s
overall call volume. The inmate will be able to listen to the voice message
three times before the system deletes it from the inbox.
Safe and Secure
Legacy’s voicemail service is safe and
secure, with all messages processed through Legacy’s secure network. If
desired, the system can be configured to require approval by facility staff for
all messages prior to delivery.
Convenient Communication, Anytime
With voicemail, your constituents no
longer need to worry about waiting for the inmate to call them to communicate
important information. Now, the friend or family member can proactively
communicate with their incarcerated loved one, and the message will be waiting
for the inmate to retrieve the next time they have access to a telephone.
Another Affordable Way to Stay in Touch
Legacy’s voicemail rates are extremely affordable. Voicemail offers
another way for inmates to stay in contact with their support system on the
outside throughout their incarceration—without breaking the bank.
Additional Revenue Generation for Your Agency
Adding voicemail service to your
facility will also serve to generate additional revenue for your agency.
Voicemail service performs very well at the correctional facilities Legacy
services nationwide. We have also found that it does not result in reduced
phone call volume. Inmates and friends and family use the service frequently
and appreciate the convenience and affordability.
In fact, the addition of voicemail
service has proven to increase call volume at the facilities we service since
it is typical for inmates to immediately call the messenger back after they
receive a voicemail.
Legacy will turn up voicemail service
at our clients facility at any point throughout the contract term at no cost and will immediately begin paying the
established phone calling commission percentage on the revenue generated
from voicemail as well.
Increased Investigative Opportunities
With added communications comes the
opportunity to gather more investigative data about potential criminal
behavior. Voicemails are another form of evidence that can be used to help
prevent and solve crimes. All voicemails will be accessible from and integrated
into iCON for your review. Running a report on a specific inmate’s
communications will bring up not only their phone calls but also their
voicemails—all viewable on a single report.
Ease of Implementation
Inmates already use the telephones
installed at your facility for calling. Legacy’s voicemail service offers
another affordable way for them to stay in contact with their loved ones
without the need to expand your facility’s communications hardware
Legacy can turn up voicemail service in as little as a few days, at any time
throughout the contract term, remotely and without the need for an
on-site technician visit, and at no additional cost.
Your constituents and inmates will be
reaping the benefits of more communication is no time. It’s
Education, Marketing, and Support are Covered
Your agency does not need to worry
about educating inmates and the public on this new service and no extra work will be required from your
staff to manage it.
Legacy will ensure that your inmates
and constituents are aware of and know how to use all the communications
services available to them. Legacy will provide informative literature
explaining how to use each service and how to create and fund prepaid accounts.
The public can log on to our website
or call our 24-hour live customer support at 888-PAY-4-FAM to receive help at
any time, day or night.
Like to Talk to Our Team
Legacy is always here to
help. If you would like to learn more about this, or other services, please
feel free to give us a call:
Darryl Hughes: 800-557-5534
Mike Harvey: 800-557-5534
About Legacy Inmate Communications
Legacy is a nationwide provider and
has been a leader in the inmate communications industry for two decades, with
headquarters in Cypress, California. The company has developed a number of
state-of-the-art inmate communications platforms, such as iCON, WatchWord+, and
iCONTracker. Legacy is unique in that it is a
single-source provider, researching, developing, building integration, and
implementing every aspect of its inmate telephone and video visitation systems.
For more information, please visit www.legacyinmate.com.