Inmate Communications, a leading provider of correctional communication
technologies, offers a secure, affordable, and convenient Video Messaging Service for
inmates to stay connected with their loved ones.
Adding Video Messages to Your Existing
Communication Service Package
Any of Legacy’s current correctional agency
clients with video visitation units already installed at their facilities are
eligible to add secure video messaging to their inmate communications package
at no additional cost. Video Messaging allows inmates to
receive pre-recorded 60-second video messages from their friends or family
members. Video Messaging also offers great potential for generating new revenues
since Legacy will pay your agency the already contracted commission percentage on
the revenue generated by the newly added video messaging service.
How It Works
Friends and Family
By using their existing prepaid
services account, friends and family can fund, record, and send video messages
through Legacy’s website from their computer or mobile device. Those without an account can easily
set one up by calling our 24-hour customer service number at (888) PAY-4-FAM or
by logging on to Legacy’s Friends & Family website at www.legacyinmate.com/prepaid.
Your staff can review and approve
video messages around the clock through the iCON communication management
system. There is no need to move between multiple systems for your facility’s
inmate calling, video visitation, or messaging services. All messages are stored securely and
will go through an approval process prior to being delivered to the inmate’s
All of our communication services are
seamlessly integrated so your facility will have complete control over the
review process—the system can either be configured to auto-approve incoming messages
or you can require that all messages undergo a manual review and approval
process prior to their delivery.
After a message is approved by
facility staff and delivered to the inmate’s inbox, the inmate can access the
message from any video visitation unit by simply entering their PIN number.
Safe and Secure
Legacy’s Video Messaging service is
safe and secure, with all messages processed through our own secure communications
network and website. The system can also be configured to require approval by your
facility’s staff prior to the delivery of all messages.
Convenient Communication, Anytime
With Video Messaging, your constituents
(Friends & Family) will no longer have to wait around for their phone to
ring. They can now proactively initiate communications with their incarcerated
loved one. Once a video message has been sent, the message will be waiting for
the inmate in their inbox the next time they access one of the facility’s video
visitation kiosks or Bridge Communication Devices.
Another Affordable Way to Stay in Touch
Legacy’s messaging rates are extremely
affordable. By adding this new service, your facility is providing another
easy, affordable, and convenient way for inmates to stay connected to their outside
support system, serving to increase inmate morale and reduce recidivism.
Additional Revenue Generation for your Agency
Legacy’s inmate Video Messaging
service also provides an additional avenue of revenue generation for your
agency. Legacy will immediately begin paying the commission percentage already
agreed upon in our current contract for the other communication services at
your facility on the revenue generated from this new service. Inmates and
friends and family tend to use this service frequently and appreciate the overall
convenience and affordability.
Increased Investigative Opportunities
With added communication comes the
opportunity to gather more investigative data about potential criminal
behavior. Video Messaging is another source of evidence that may be used to
help prevent and solve crimes. Video
messages can be downloaded and reviewed by your staff at any time through
Legacy’s communication management system, iCON. Also, running a
report on a specific inmate’s communications will list not only their phone
calls but also their video messages, video visits, and any other type of
message service they have used.
Ease of Implementation
Adding inmate Video Messaging to your
communications package is a seamless process since all of our communication
services are fully integrated into the same system you are already using to
manage, monitor, and investigate your inmate phone calls and video visits.
Your inmates already use the video
visitation units installed at your facilities for other services like video
visitation. Adding this new service will serve to expand inmates’ ability to
stay connected with their loved ones without requiring any modification to your
facility’s communications hardware infrastructure.
Legacy can turn up video messaging services
in as little as a few days, at any time throughout your agency’s contract term,
remotely and without the need for an on-site technician visit, and at no additional
cost to your agency.
Your constituents, inmates, and staff
will be reaping the benefits of this new service in no time. It’s that simple!
Education, Marketing, and Support are Covered
Your agency does not need to worry
about educating inmates and the public on this new service and there is no extra work required from
your staff to manage it apart from the review and approval process your agency
decides to implement.
Legacy will ensure that your inmates
and constituents are aware of and know how to use all the communications
services available to them. Legacy will provide informative literature
explaining how to use each service and how to create and fund prepaid accounts.
The public can log on to our website
or call our 24-hour live customer support at 888-PAY-4-FAM to receive help at
any time, day or night.
Our Team is Here to Help
Legacy is always here to
help. If you would like to learn more about this or the other services we offer,
please feel free to give us a call:
800-557-5534 Ext. 247
800-557-5534 Ext. 224
About Legacy Inmate Communications
Legacy is a nationwide provider and
has been a leader in the inmate communications industry for two decades, with
headquarters in Cypress, California. The company has developed a number of
state-of-the-art inmate communications platforms, such as iCON, WatchWord+, and
iCONTracker. Legacy is unique in that it is a
single-source provider, researching, developing, building integration, and
implementing every aspect of its inmate telephone and video visitation systems.
For more information, please visit www.legacyinmate.com